Mortgage Lender

Hopefully, I will have some pictures to post soon. We do have our lot picked out, but we have not taken any pictures yet. I am tempted to post some pictures of the model but we'll see. 

I did not have a great experience with NVR mortgage (our sales agent is/was great). My husband and I wanted to get a pre-approved with NVR before signing a contract with Ryan Homes. Remember, we were looking at several different builders. Well, I guess I was wasting the lenders time or that is how I felt when I spoke with her. She stated that she was working with people who have already signed contracts. I understood that but I was a potential client. Getting in touch with the rep/lender from NVR was quite difficult and someone had to call her to prompt her to call me (which I believe shouldn't have to happen). After signing the contract, it was hard to get NVR on the phone. And maybe I shouldn't say NVR because it was just one person who was hard to reach. I understand that she is probably bogged down with other people and appointments since she is the only one (at least I think that is the case) who works in my area. I did eventually speak with her on the phone and she said she would call me back to let me know all of the information I needed to send her (not just what is on the sheet they send)...that was on a Monday and by Friday I hadn't heard from her. So I called and she said she would send an email to me but that didn't happen. I finally heard from her on the next Wednesday (appointment was for Friday of that same week) but she got the appointment day wrong and she didn't include an attachment. She also forgot to let me know what extra documents I needed to send her. I figured if I was getting this type of service now then I could expect the same treatment down the road, and I definitely did not want that. So we decided to go with another lender. We still get our incentive since we wrote it in our contract.